Last Updated: 2023

Welcome to Fancy Dress Shop! These Terms and Conditions govern your use of our website (fancydressthemes.com) and your purchase of our magical costumes and accessories. By accessing our site and making a purchase, you agree to these terms. Please read them carefully.

1. Our Magical Offerings

Fancy Dress Shop specialises in creating unforgettable fancy dress experiences. We offer:

  • Costumes & Accessories: From Book Characters to Fancy Dress Themes, Kids and Mens wear, and seasonal outfits for all Seasons & Events.
  • Quality & Description: We strive to ensure our product images and descriptions are accurate. However, slight variations may occur. Please refer to product details for specifications.
  • Availability: All items are subject to availability. If an item sells out, we will notify you promptly and process a refund if payment has been taken.

2. Creating Your Account & Placing Orders

To make your experience spellbinding:

  • Account Information: You must provide accurate and complete information when creating an account. You are responsible for keeping your login details secure.
  • Order Process: Adding items to your basket does not reserve them. A contract is formed only when we email you an ‘Order Confirmation’.
  • Order Details: It is your responsibility to check all order details (size, quantity, product) are correct before completing your purchase.

3. Payment Terms

To complete your magical purchase:

  • Accepted Methods: We accept Visa, MasterCard, JCB, and PayPal.
  • Payment Security: All payments are processed through secure, encrypted systems. We do not store your full card details on our servers.
  • Pricing: All prices are in British Pounds (£). We reserve the right to correct pricing errors that may occur.

4. Shipping Your Costume Adventure

We ship our magic globally, though we are unable to deliver to some parts of Asia and other select remote regions.

  • Processing: Orders are processed within 1-2 business days.
  • Shipping Options:
    • Standard Shipping (£12.95): Shipped via DHL or FedEx. Delivery within 10-15 business days after dispatch.
    • Free Shipping (on orders over £50): Shipped via EMS. Delivery within 15-25 business days after dispatch.
  • Delivery: You are responsible for providing a correct delivery address. We are not liable for parcels lost or delayed due to incorrect information.

5. Returns, Exchanges & Refunds

We want every adventure to be perfect. Our returns policy is designed with fairness and hygiene in mind.

  • Eligibility: To be eligible, items must be unworn, unused, in original packaging with tags attached, and returned within 15 days of receipt.
  • Non-Returnable Items: For health and safety, we cannot accept returns on costume makeup, face paints, skin-contact accessories (e.g., masks), wigs removed from packaging, or any item with a broken hygiene seal.
  • Process: Email [email protected] within 15 days to request a Returns Authorisation (RA) number. Returns shipped without an RA number may not be processed.
  • Costs: Return shipping costs are the customer’s responsibility, unless the return is due to our error (e.g., wrong or damaged item).
  • Refunds: Issued to the original payment method within 5-7 business days of us receiving the return. Original shipping fees are non-refundable.

6. Your Responsibilities

To help us create the magic, you agree to:

  • Use the website only for lawful purposes.
  • Provide true, accurate, and complete information.
  • Not engage in any fraudulent or misleading activity on the site.
  • Check that the products you order are suitable for your intended use (e.g., size, theme).
  • Use costumes and accessories responsibly and safely.

7. Our Intellectual Property

The magic is in the details, and they belong to us.

  • All content on this website (logos, text, graphics, images, design) is the property of Fancy Dress Shop or our licensors and is protected by copyright and other intellectual property laws.
  • You may not use, copy, reproduce, or distribute any content from this site for commercial purposes without our express written permission.

8. Limitation of Liability

Our commitment to you is defined as follows:

  • Fancy Dress Shop is liable for foreseeable loss or damage caused by our breach of these terms or our negligence. ‘Foreseeable’ means it was an obvious consequence of our failure or that it was contemplated by you and us at the time you placed your order.
  • We are not liable for:
    • Loss or damage that is not foreseeable.
    • Business losses (we supply products for domestic and private use only).
    • Any delay or failure to perform due to events beyond our reasonable control (e.g., natural disasters, pandemics, strikes).
  • Our total liability to you for any claim shall not exceed the total value of the order in question.

9. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Contacting Us

Our friendly customer service team is here to help with any questions!

Email: [email protected]
Postal Address: Fancy Dress Shop, 90 Grey St, Newcastle upon Tyne, GB CH4M 7BS

Thank you for choosing Fancy Dress Shop. Now, go create some magical memories!

The Fancy Dress Shop Team