Privacy Policy

Last Updated: 01 January 2024

Welcome to Fancy Dress Shop! At Fancy Dress Shop (“we,” “us,” or “our”), we believe that your costume shopping experience should be magical, secure, and trustworthy. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website fancydressthemes.com.

By using our website, you agree to the collection and use of information in accordance with this policy. We’ve designed this policy to be clear and straightforward because we value your trust—just as we value helping you find the perfect costume for your next great adventure!

1. Information We Collect

To provide you with a seamless shopping experience, we collect several types of information:

• Personal Information: When you make a purchase or create an account, we collect information such as your name, email address, shipping address, billing address, and payment details (processed securely by our payment partners).
• Transaction Information: Details about the costumes you purchase, including size, character theme, and event type (e.g., Halloween, Christmas).
• Technical Information: We automatically collect your IP address, browser type, device information, and pages you visit on our site through cookies and similar technologies.
• Communication Data: If you contact our customer service team at [email protected], we may keep a record of that correspondence.
• Preferences: Information about your costume interests (e.g., Kids, Mens, Book Characters) to personalise your experience.

2. How We Use Your Information

We use your information to make your costume shopping experience brilliant and secure:

• To process your orders and deliver your costumes worldwide (excluding Asia and some remote locations).
• To communicate with you about your orders, account, or any customer service inquiries.
• To improve our website, product offerings, and customer service based on your feedback and browsing habits.
• To send you promotional emails about new costumes, seasonal events, or special offers—but only if you’ve opted in! You can unsubscribe at any time.
• To prevent fraud and ensure the security of our website and payment systems.

3. Data Sharing and Disclosure

We value your trust and never sell your personal information to third parties. We may share your data in the following limited circumstances:

• Payment Processors: We share necessary transaction details with trusted payment providers like Visa, MasterCard, JCB, and PayPal to process your payments securely.
• Shipping Partners: We provide your name and shipping address to delivery services to get your costume to you.
• Legal Requirements: We may disclose information if required by law or to protect our rights, safety, or property.
• Service Providers: We work with trusted companies that help us operate our website (e.g., hosting providers), but they are only permitted to use your data to provide services to us.

Any international transfers of data are conducted with appropriate safeguards in place to protect your privacy.

4. Data Storage and Security

Your data’s security is our priority. We implement appropriate technical and organisational measures to protect your information:

• All transactions are encrypted using secure socket layer technology (SSL) and processed through PCI-compliant systems.
• We never store your complete payment details on our servers. Payment information is handled by our secure payment partners.
• We retain your personal information only for as long as necessary to fulfil the purposes we collected it for, including to satisfy any legal, accounting, or reporting requirements.
• Our team is trained in data protection practices, and access to your personal data is restricted to those who need it to perform their jobs.

5. Your Rights

You have rights regarding your personal data, including:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can update or correct any inaccurate information in your account settings or by contacting us.
• Deletion: You may request that we delete your personal data, subject to certain legal exceptions.
• Opt-Out: You can unsubscribe from marketing communications at any time by clicking the “unsubscribe” link in our emails.
• Data Portability: You can request a structured, machine-readable copy of your data to transfer to another service.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

6. Cookies and Tracking Technologies

Like most magical costume shops online, we use cookies and similar technologies to enhance your experience:

• Essential Cookies: These are necessary for the website to function, such as remembering what’s in your shopping cart.
• Analytical Cookies: These help us understand how visitors use our site (e.g., which costumes are most popular) so we can improve our offerings.
• Marketing Cookies: These allow us to show you relevant costume ads on other websites, based on your browsing interests.

You can control cookies through your browser settings. However, disabling some cookies may affect your ability to use certain features of our website.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be posted on our website with a revised “Last Updated” date. We encourage you to review this page periodically.

8. Contact Us

Thank you for trusting Fancy Dress Shop with your costume adventures. We’re committed to protecting your privacy so you can focus on the fun part—transforming into your favourite character!

Cheers,
The Fancy Dress Shop Team