Hello there, costume lovers and party planners! At Fancy Dress Shop, we’re all about making your costume adventure as magical and hassle-free as possible. Whether you’re transforming into a beloved book character, gearing up for a spooky Halloween, or planning the ultimate themed party, we’ve got you covered. Below, you’ll find answers to some of the most common questions we receive. If you can’t find what you’re looking for, our friendly team is always here to help!
Product Questions
What types of costumes do you offer?
We specialise in a wide range of costumes to spark your imagination! Our collections include Book Characters, Fancy Dress Themes, Kids’ costumes, Mens’ outfits, and seasonal favourites for events like Halloween and Christmas. Whether you’re after something classic, trendy, or utterly unique, we have options to suit every theme and age group.
Are your costumes high quality?
Absolutely! We take pride in offering quality costumes and accessories that are designed for fun and durability. Each item is carefully checked by our team in Newcastle to ensure it meets our standards, so you can feel confident and creative in your outfit.
Do you sell accessories separately?
Yes, we do! Our Accessories category is packed with items to complete your look, from hats and wands to masks and more. You can mix and match to create the perfect ensemble for your adventure.
Delivery & Shipping
Where do you deliver?
We ship worldwide from our Newcastle upon Tyne warehouse, bringing joy to celebrations across the globe! However, please note that we are unable to deliver to a small number of remote locations and parts of Asia.
What delivery options do you offer?
We have two convenient shipping methods:
– Standard Shipping: Costs £12.95 and is handled by trusted partners like DHL or FedEx. Your order is processed in 1-2 business days, and delivery takes 10-15 business days after shipping. Perfect for when you need your outfit quickly!
– Free Shipping: Available on all orders over £50! Shipped via EMS, it’s processed in 1-2 business days, with delivery in 15-25 business days after shipping. Ideal for planners who love a great deal.
– Standard Shipping: Costs £12.95 and is handled by trusted partners like DHL or FedEx. Your order is processed in 1-2 business days, and delivery takes 10-15 business days after shipping. Perfect for when you need your outfit quickly!
– Free Shipping: Available on all orders over £50! Shipped via EMS, it’s processed in 1-2 business days, with delivery in 15-25 business days after shipping. Ideal for planners who love a great deal.
How can I track my order?
Once your order is dispatched, we’ll send you a confirmation email with tracking details. You can use this to follow your costume’s journey right to your doorstep!
Returns & Exchanges
What is your return policy?
We want you to be thrilled with your purchase! If anything isn’t quite right, you can return items within 15 days of receipt. Please ensure items are unused and in their original packaging. Contact us at [email protected] to initiate a return, and we’ll guide you through the process.
Are there any items that cannot be returned?
For health and safety reasons, we cannot accept returns on certain accessories like masks or intimate items unless they are faulty. Please check the product description for details or reach out to us with questions.
Payment & Accounts
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience. All payments are processed securely, so you can shop with confidence.
Do I need an account to place an order?
No, you can checkout as a guest! However, creating an account lets you track orders faster, save your details for next time, and get updates on new products and offers.
Is my personal information secure?
Yes, we take your privacy seriously. Your personal and payment information is encrypted and stored securely. We never share your details with third parties without your consent.
General Support
How can I contact customer service?
We’re here to help! Email us at [email protected] for assistance with deliveries, returns, or any costume advice. Our team is friendly and ready to make your experience brilliant.
What if my costume arrives late or is damaged?
We hate the thought of a costume emergency! If your order is late or damaged, please contact us immediately. We promise reliability and will work with our courier partners to resolve issues quickly, ensuring you’re ready for your special occasion.
Thank you for choosing Fancy Dress Shop—where we deliver more than just costumes; we deliver confidence, creativity, and the tools for your next great adventure. Let the transformation begin!
Cheers,
The Fancy Dress Shop Team